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| Fickle Finger of Fate Flies your way.... |
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| OBJECTIVE |
Highly skilled
technical person with the added ability to be an effective communicator and team builder. Experienced in managing a technical support staff while maintaining a decent handicap! |
| TARGET JOB |
Target Job Title: |
Manager |
|
Alternate Target Job Title: |
The Fixer |
|
Desired Job Type: |
Employee |
|
Site Location: |
No Preference |
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Description of my perfect job:
Building a team of World Class technical support individuals. Having these folks contributing ideas, working hard and loving their work experience. Fostering a high level of customer satisfaction as well as team spirit amongst the group. |
|
Career Level |
Management (Manager/Director of Staff) |
|
Date of Availability: |
Less than 1 month |
| TARGET COMPANY |
Company
Size: |
Small (1 - 99) |
|
Category: |
Computers, Software |
|
Description of my ideal company:
A respected, world class software
developer at the forefront of emerging technologies. A company that treats its employees as well as its clients. |
| TARGET LOCATIONS |
Relocate: |
No |
|
Canada-QC-Montreal |
Canada-QC-Cantons de l'Est |
Canada-QC-Montérégie |
| WORK STATUS |
Canada |
I am authorized to work in this country for any employer. |
| EXPERIENCE |
10/2001 - Present |
Sitel Canada |
Montreal, Quebec |
|
ˇ
Sole administrator of 250 seat call
center.
ˇ Responsible for all PCs,
Network(NT 4), Network Storage Devices, Anti-virus, desktop policies, software/hardware deployment and upkeep and just about anything else that comes up.
|
|
1/2001 - 9/2001 |
Pyderion CTI |
St. Laurent, Quebec |
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ˇ Re-structured customer service helpdesk into 3-tiered environment.
ˇ Improved customer support request resolution time.
ˇ Implemented new customer surveys.
ˇ Responsible for hiring new employees, scheduling.
ˇ Re-organized software implementation procedures.
ˇ Responsible for Web Site, internal IT/Servers |
|
12/1999 - 12/2000 |
Pyderion CTI |
St. Laurent, Quebec |
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Team Leader - Customer Service |
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ˇ Responsible for Customer Service helpdesk, implementations, internal IT.
ˇ Purchased and implemented new ticketing database application.
ˇ Web Site maintenance & design of new website.
ˇ Train new staff. |
|
4/1998 - 12/1999 |
Pyderion CTI |
St. Laurent, Quebec |
|
Technician
- Customer Service |
|
ˇ Provide superior customer support.
ˇ Install and debug new CRM applications.
ˇ Customer training.
ˇ Web Site maintenance.
ˇ Created company Intranet. |
|
10/1997 - 12/1997 |
Falcon Digital Solutions |
St. Hubert, Quebec |
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ˇ Built database interfaces with VB 4.0.
ˇ Created MS Access and MS SQL Server databases.
ˇ Created reports describing customs brokerage activities.
ˇ Debugged and made additions to customs/exporting software package. |
|
4/1995 - 12/1997 |
Scotyz Bar and Grill |
St. Hubert, Quebec |
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ˇ Responsible for staff scheduling, inventory, permits, video poker machines.
ˇ Provided entertaining atmosphere for clients.
ˇ Administered in-house computer system.
ˇ Served beverages, greeted customers, booked bands, balanced cash. |
| EDUCATION |
7/2000 |
MCSE |
Canada-Quebec-Montreal |
|
Microsoft Certified Systems Engineer. |
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1/1998 |
Herzing College |
Canada-Quebec-Montreal |
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Programmer Analyst course. Completed with a 93% average grade. |
| SKILLS |
Skill Name |
Skill Level |
Last Used |
Experience |
|
Management |
Expert |
Currently Used |
7 years |
|
Client Server |
Expert |
Currently Used |
5 years |
|
SQL Server |
Intermediate |
Currently Used |
3 years |
|
NT 4 Server |
Expert |
Currently Used |
5 years |
|
HTML |
Intermediate |
Currently Used |
5 years |
|
Computer Telephony |
Intermediate |
Currently Used |
3 years |
|
Technical Troubleshooting |
Expert |
Currently Used |
5 years |
|
Customer Service |
Expert |
Currently Used |
12 years |
|
Enterprise Anti-Virus |
Intermediate |
Currently Used |
1 years |
|
Remote Troubleshooting |
Expert |
Currently Used |
5 years |
| REFERENCES |
Tom Birch |
Data Chest |
President |
|
Phone Number: |
upon request |
|
Email Address: |
upon request |
|
Reference Type: |
Professional |
|
John Peacock |
Pyderion CTI |
VP - Engineering |
|
Phone Number: |
upon request |
|
Email Address: |
upon request |
|
Reference Type: |
Professional |
|
Dean Clark |
Benson & Hedges |
|
|
Phone Number: |
450-656-8313 |
|
Tim Bonham |
Sitel |
Network/Telecom Manager |
|
Phone Number: |
upon request |
|
Email Address: |
upon request |
|
Reference Type: |
Professional |
| ADDITIONAL INFORMATION |
I am looking forward to a new position, preferably in the area of support management. My current position does not offer much potential for growth nor are they interested in my ongoing education. I am a hard worker who enjoys conversation, golf and hiking.
Looking forward to being involved in a new project/new environment...
Give me a call, you will not be
disappointed. This may not sound too professional but you must get hundreds of resumes that all sound pretty much the same. It's in my nature to be relaxed and a little informal, unless the situation dictates otherwise, and I wasn't sure how to get that across other than just saying so.) |
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