D'AUTRES DOMAINES OU JE PEUX VOUS AIDER

Mangement Conflict

in working area

SOME PRINCIPLES OR BASIC RULES MANAGEMENT OF THE CONFLICTS
  • People are responsible for interpersonal relation in which they meet themselves, they are thus responsible for the resolution of the conflicts in which they meet themselves..
  • The management have to act quickly on the conflicts which pertub atmosphere work area quality of services.
  • The role of a manager is to asset a structure and effective process to the conflict and toward the people that are in the conflict (in spite to try to find himself a solution).
  • The first objective of the intervention of the manager on a conflict is not the cause but the effects of the conflict.
STEP 1

Convince itself personaly of the necessity to intervene in this conflit.

What are the consquences and the effects which the conflict provokes (clientele service are affected, the working climat, the working atmosphere is pertubed).

Goal : Give to intervene, to impose on the people implied, to find effective solutions in their conflict.

Step 2

Inform profoundly the effects of the conflict on client service or on the working climate and put down in writing them. (Avoid looking for the causes). Translate these effects into objectives to achieve for the persons who have to settle the conflict. These objectives will serve for measuring later if the conflict is really settled. Inform profoundly the effects of the conflict on clients service or on the working climate and put down in written area (Avoid looking for the cause).

Translate these effects into objectives to acheive for the people who have to settle the conflict.

These objective will serve for measuring later if the conflict is really settled..

STEP 3

Meet individually people imply in the conflict.

  • Explain their objective
  • Explain the strategy and your role (not a judge or arbitrator).
  • obtain their commitment to participate to the procces of conflict solution and be insured of the implication of other people be part of the conflict.
  • Train people to effective communication technique that can be adopt in a conflict situation.

    step 4

    Animate the meeting between people that are implicate in the conflict:

  • Refocus them on the objectives.

  • Refocus them to use effdective communication technique in conflict situation.

  • give some support to those who need help (without taking avantage from nobody to the dispute.

    ÉTAPES 5

    Make the follow up periodicaly with the objective establish and provoke some meeting within people concern to judge the evolution of the situation and to explain evolution of the conflict and the level of satisfaction.

    Give a maximum of three month for resolving the conflict, that is no more of these effects.

    THERE IS NO LOOSER AND WINNER

    I CAN HELP YOUR

    Jacques Laverdière Psychologist(450)975-1155
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